Returns & refunds

DAMAGED OR WRONG ITEM

Email contact@salveandsuds.com within seven days with a photo. We will replace it
or refund it, whichever you prefer. Do not send the damaged item back — that
costs us both money for no reason.

UNOPENED ITEMS

Return within thirty days of delivery for a full refund of the product price.
Return shipping is yours unless the error was ours. Email us first so we can
give you the address and watch for it.

OPENED PERSONAL CARE

We cannot resell an opened jar or an unwrapped bar, so these are not returnable
as standard. That said — if something genuinely did not work for you, email us
and tell us what happened. We would rather fix it than have you throw it out.

REFUND TIMING

Once we have the return, or once we have approved a damage claim, the refund goes
back to your original payment method within five business days. Your bank may
take a few days more to show it.

REACTIONS

Stop using the product immediately and email us. Tell us which product and what
happened — we will refund you in full, and we want to know, because it goes into
how we formulate.